We've been made aware of an email that has been received by some of our customers, which warned about your account being reported and asked to complete a form with your login credentials. This email is fraudulent and not from Lancaster Puppies. If you've filled out this form, your account could be compromised and you MUST reset or change your account password immediately. Steps to do this are below:
- Go to https://www.lancasterpuppies.com/user and log in if you are not already logged in.
- Click the tab "Update Email / Password"
- Enter your current password in the box at the top and a new password that is significantly different in the boxes "Password" and "Confirm Password"
- If you are using the same credentials to access any other sites, change your password there as well to separate passwords.
If you are unable to do this, or have already been locked out of your account, reset your password here: https://www.lancasterpuppies.com/user/password
If you need assistance or are unable to gain access to your account using the steps above, Contact Us.
Contents of the Email
Note the following signs of a fraudulent email:
- (Not shown) Email was from "Lancaster classified", not Lancaster Puppies.
- All of the links in the email go to a form on a website other than lancasterpuppies.com including the link labelled "https://www.lancasterpuppies.com/".
- Company name on the email from "PuppyFind", not Lancaster Puppies.
- "Email support" link at the bottom of the email is mispelled.
Lancaster Puppies will never ask for your password via email on any site other than lancasterpuppies.com. Before entering your password on Lancaster puppies, check the address bar on your phone, tablet or web browser, to make sure that it shows "lancasterpuppies.com" and a lock icon:
(it may look slightly different from this, but the address bar should always start with a lock icon and either "https://www.lancasterpuppies.com", "www.lancasterpuppies.com", or just "lancasterpuppies.com" at the very beginning of the address)
If in doubt, go to Google or your favorite search engine to search for "Lancaster Puppies".
Let us know if you receive any suspicious emails claiming to be from Lancaster Puppies.